The infas call centre's infrastructure consists of 170 CATI work stations on a floor area of 1,050 sqm. The total duration of interviews amounts up to 170,000 net minutes per week.
Further service characteristics of the infas call centre:
- obligatory pretest,
- obligatory interviewer trainings for each survey,
- possibility for clients to listen in the interviews, if required,
- special strategies to improve coverage,
- survey-specific organisation of contact history,
- survey-related interviewer training concerning handling objections,
- survey-specific identification of selectivity effects,
- survey-specific integration of the supervisors into the project team.
